Privacy Policy

1. Introduction

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site. This policy applies to information collected through the Site, by phone, by email, and in the course of providing our products and services.

2. Information We Collect

We collect the following categories of information:

Information you provide: name, email address, telephone number, mailing address, and the contents of messages or inquiries you submit through our forms, by email, or by phone.
Transaction information: details necessary to process purchases, sales, storage, and account servicing, including products, quantities, and amounts.
Identity verification information: where required by law for certain transactions, government-issued identification and related details.
Automatically collected information: IP address, browser type, device information, pages visited, and similar usage data collected via cookies and similar technologies.

3. How We Use Information

We use personal information to:

Respond to inquiries and provide requested information, quotes, and consultations;
Process, fulfill, and service transactions and storage accounts;
Verify identity and comply with applicable legal and regulatory obligations;
Operate, maintain, secure, and improve the Site and our services;
Send administrative communications and, where permitted, relevant updates; and
Detect, prevent, and address fraud, security issues, and misuse.

We do not sell your personal information. We may share information with:

Service providers who perform functions on our behalf (e.g., vault operators, insurers, payment processors, IT and hosting providers), bound by confidentiality obligations;
Professional advisors such as auditors, attorneys, and accountants;
Authorities when required by law, regulation, legal process, or governmental request; and
Successors in connection with a merger, acquisition, or sale of assets.

5. Cookies & Tracking

The Site may use cookies and similar technologies to remember preferences, understand how the Site is used, and improve performance. You can control cookies through your browser settings; disabling them may affect certain features. We honor recognized browser privacy signals where applicable.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. We will respond consistent with applicable law and may need to verify your identity first.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal, tax, accounting, and regulatory requirements, and to resolve disputes and enforce agreements.

9. Children's Privacy

The Site and our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision. Material changes will be posted on this page, and your continued use of the Site after changes take effect constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Heritage Gold Depository LLC
2857 Colony Cir, Snellville, GA 30078
Phone: +1 (404) 964-7484
Email: info@heritagegolddepository.co

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